Booking Policy

Booking Policy

BOOKING AND PAYMENTS

We are cashless so you need to bring a bank card to settle your bill. We accept card including American Express as well as Apple Pay, Google Pay & Android Pay.

Fees may apply for late cancellations and no-shows. For larger groups and on key occasion days for our business, we reserve the right to increase the notice required. This will be outlined in your booking journey.

Your table will be held for 20 minutes. After this time your table may be charged a cancellation fee and your table may be given away. If you are late for your reservation, this may be taken off your total booking time.

We will always try to accommodate seated bookings on as few tables as possible, but we may need to split your party across multiple tables. We will always try to seat your party as close together, however, this cannot always be guaranteed.

We reserve the right to refuse or eject any guests who appear intoxicated, behaving inappropriately or dressed inappropriately. Right of admission is reserved and no refund or compensation will be given.

As we are a busy venue, we do have set time limits for each booking. Please note your time limit upon your confirmation, and for any questions please contact our venue team.

We do not allow dogs within Wagtail; however, guide dogs are welcome.

In extreme weather conditions we do not have any covering for our terraces. Where possible we will try to move the booking inside, this is not guaranteed and depends on available space. Our team will be in touch regarding extreme weather conditions.

On rare occasions, we may need to move or amend your booking and will work closely with you to find the best solution. In the event we need to cancel your booking you will receive a full refund where applicable.

CANCELLATIONS AND NO-SHOWS

Please allow at least 48 hours should you wish to cancel your booking. No shows or cancellations with less than 48 hours notice are subject to a cancellation fee which is the amount your card is held for at the time of booking.

Please note that all bookings must be cancelled in writing by email, simply reply to your booking confirmation email, keeping the subject of the email the same as this identifies your booking. Cancellations made through other means, including social media, may not be accepted and you may still be charged.

For some bookings, you may be able to cancel yourself. Look for the 'cancel' button in your confirmation email.

So that you can book with peace of mind, we would give you the option to rebook up to 12 months or cancel with no charges in the event that we are forced to close.

Management reserves the right to amend the cancellation notice as required and you will be notified before your booking is complete.

MENUS

Our menus are seasonal and change throughout the year. This may affect availability.

Please advise your server of any allergies or dietary requirements.

A discretionary 12.5% service charge will be added to your final bill.

AGE POLICY

Under 18’s are allowed in until 5pm daily when accompanied by a
responsible adult.

We run a strict Challenge 25 policy, so if you are lucky enough to look under 25, you will be asked to provide proof of age to show you are over 18. We accept passports and UK driving licenses only. Photocopies will not be accepted.

BRUNCH

Please note brunch is for two hours. If you arrive late, this will go into your total booking time. All sides and desserts will be an additional charge. We kindly ask all guests to order on the day. All bookings are indoors within our 9th floor restaurant.

DRESS-CODE

Our dress code is smart and elegant. We kindly ask guests not to wear sports, beach and gym-wear including tracksuits, flip flops/sliders or workout trainers. Smart and fashion trainers may be permitted. Caps and hats may be worn on the terrace. Right of admission reserved.

DISABLED ACCESS

We have disabled access for the 9th floor (Including the restaurant and downstairs terraces), but please note we do not have accessibility to our 10th floor.

LOCATION

We are based at 68 King William Street, London, EC4N 7HR. The closest station is Monument, 2 minutes away.